At Gulf Xellence, we understand that circumstances may arise that prevent you from attending our events as planned. This refund policy outlines our procedures for handling refund requests.
Refund Eligibility 1.1. Refund requests must be submitted in writing to Gulf Xellence at least 30 days before the start of the event. 1.2. Refunds are not available for no-shows or for cancellation requests made less than 30 days before the start of the event.
Refund Amount 2.1. If your refund request is approved, we will refund the applicable amount based on the following schedule:
Cancellation request received more than 30 days before the start of the event: 100% refund
Cancellation request received between 15 and 30 days before the start of the event: 50% refund Cancellation request received less than 15 days before the start of the event: no refund 2.2. We will refund the applicable amount to the original payment method used for the registration unless otherwise agreed in writing with you.
Event Cancellation 3.1. If we cancel the event for any reason, you will be entitled to a full refund of any fees paid. 3.2. We are not responsible for any additional costs or expenses incurred by you, such as travel or accommodation.
Refund Process 4.1. To request a refund, please send an email to [email protected], including your name, contact information, and the reason for the refund request. 4.2. We will review your request and respond within 7 business days. 4.3. We will process the refund within 30 business days.
Amendments 5.1. We may amend this refund policy at any time by posting the amended policy on our website. 5.2. Any changes to this policy will apply to all refund requests received after the effective date of the change